Terms & Conditions

1. Waiver of Liability Agreement

I, the undersigned, acknowledge that Seema’s Beauty Salon has advised me to undertake a treatment patch test prior to my scheduled treatment. I understand that the products used in such treatments have the potential to cause adverse reactions in some individuals due to the interaction between these products/tools and specific skin types.

Despite the advice provided regarding the importance of a patch test, I have made the decision to proceed with the treatment, acknowledging that I do so at my own risk.

I hereby release, waive, discharge, and covenant not to sue Seema’s Beauty Salon, along with their officers, agents, or employees, from any and all liability, claims, demands, actions, and causes of action whatsoever. This waiver encompasses any loss, damage, or injury that I may sustain as a result of using any products while undergoing eyebrow, lash, and other treatments at Seema’s Beauty Salon.

By continuing with my appointment, I acknowledge that I have read, understood, and agreed to all the terms and conditions set forth in this agreement. Seema’s Beauty Salon reserves the right to cancel, delay, shorten and change treatments as reasonably necessary based on the details provided above/ situation.

2. Booking Appointments

At Seema’s Beauty Salon, we understand that our salon is often busy, and to avoid disappointment, we kindly request our clients to book their treatments as soon as possible. Appointments can be conveniently booked through various channels: by calling us, visiting our website, sending a text message, in salon booking or emailing us. Additionally, you can reach us via social media platforms such as Facebook, WhatsApp, and Instagram Messenger.

Once your booking is made, you will receive a confirmation email containing the details of your appointment. We advise you to review this information carefully and inform us immediately if you notice anything incorrect or any changes in your plan which may/is affecting your booking time. To help you remember your appointment, we will send a reminder via text message and/or email within 48 hours prior to your visit. Should you need to change, confirm, or cancel your appointment, please do so by calling us directly or using the form available at the footer of our website.

If for any reason you cannot make your appointment, we kindly ask that you inform us right away. This allows us the opportunity to allocate your time slot to someone else who may need it. Thank you for your understanding and cooperation. We look forward to seeing you at Seema’s Beauty Salon !

3. Arrivals

If you are running late for any reason, please inform us as soon as possible. We will always strive to accommodate late arrivals within 10 minutes of your appointment time by providing the most complete treatment possible in the time remaining, at the full price. However, for certain treatments, a late arrival may result in our inability to honour your booking.

Please be aware that arriving 10 minutes after your scheduled appointment time may lead to your treatment being cancelled, with full charges applied. No further appointments will be booked until full payment is received.

We recommend planning ahead for your visit to Seema’s Beauty Salon . Should you have any questions on how to reach us, we are more than happy to assist. Additionally, our website contains vital information regarding parking options, bus stops, and the salon’s location. Convenient parking is available near the salon for your convenience.

4. Vouchers Information

Vouchers can be purchased for any amount and are valid for a period of six months from the purchase date. Please note that once this period has elapsed, vouchers will no longer be accepted in the salon.

It is important to understand that vouchers are non-transferable, exchangeable, or refundable. We also accept no responsibility for any lost, damaged, or stolen vouchers.

When booking a treatment using a voucher, you must bring the voucher with you and present it prior to your treatment. If you fail to do so, you will be required to pay the full amount for the treatment.

Should you make a booking using the voucher and subsequently miss the appointment, the voucher will become invalid.

Finally, please note that vouchers cannot be used in conjunction with any ongoing offers in the salon.

5. Cancellations and “No Shows”

If you need to cancel your appointment, please contact us at least 48 hours in advance. As we turn away other clients to secure your booking, any cancellations made with less than 48 hours’ notice may incur treatment fee charges up to and including 100%. Additionally, no further bookings will be accepted until the payment for the missed appointment has been settled.

6. Refund Policy – Products

Please note that we cannot offer refunds on any products sold due to health, safety, and hygiene reasons. However, if there is a fault with a product, we can facilitate the return of the item to the manufacturer for review.

7. Refund Policy – Services

All our treatments are conducted by qualified therapists. If you are unsatisfied with a treatment you have received, we encourage you to discuss your concerns with your therapist while the treatment is being complete. Please also refer to our complaints procedure on our website on the footer or ask for the manager.

We do not provide refunds for any treatments; however, we take your concerns seriously and will promptly investigate the matter to seek a resolution as quickly as possible. Your satisfaction is important to us, and we are here to help.

8. Cleanliness

In keeping with our commitment to cleanliness, safety, and hygiene, we ensure that our equipment is thoroughly cleaned, sanitised, and disinfected/ sterilised after every service and treatment. This rigorous process guarantees a safe environment for all our clients.

9. Loss or Damage of Personal Items

We kindly request that you keep your personal belongings with you at all times. Please be advised that we do not take responsibility for any items that are lost or missing during your visit.

10. Salon Etiquette at Seema’s Beauty Salon

At Seema’s Beauty Salon , we are dedicated to creating a welcoming and supportive environment for our clients and staff alike. We firmly believe that our clients deserve to be heard, understood, and respected throughout their experience with us. Equally, we uphold the belief that our staff should work in a safe atmosphere, free from any form of abuse or harm.

We kindly ask that all clients treat our team with courtesy and respect at all times. Aggressive or abusive behaviour is taken seriously and encompasses any language—whether verbal or written—that may be considered threatening, derogatory, or rude. Such conduct can leave our staff feeling afraid or threatened, which we will not tolerate.

Furthermore, inflammatory remarks, comments of a discriminatory nature, and unfounded allegations are also classified as abusive behaviour. If a client exhibits any form of aggression or abuse, we reserve the right to discontinue their service immediately and may refuse future treatments.

In instances where behaviour escalates, we reserve the right to report such incidents to the police if deemed necessary for the safety of our staff and clientele.

11. Complaints Procedure for Seema’s Beauty Salon

At Seema’s Beauty Salon ., we strive to ensure that every client is delighted with the services we provide. However, we acknowledge that there may be occasions when things do not go as expected. In such instances, we are committed to rectifying the situation promptly.

This procedure outlines how to bring any concerns to our attention if you are dissatisfied with the service you have received. We will document all complaints, follow up accordingly, and take the necessary actions to prevent future occurrences.

The quickest and most effective way to resolve an issue is to address your concern with your therapist immediately. They will listen attentively to your feedback and do their utmost to rectify any problems on the spot.

Written complaints should be documented using our complaints form available at: [https://sb-salon.co.uk/complaints/] or by emailing us at info@sb-salon.co.uk. Kindly provide as much detail as possible, including specifics about your treatment, the date and time of your appointment, and a clear description of your concerns.

Your complaint will be reviewed by our management team, and we aim to respond within two salon working days of receiving your written complaint.

12. Children

We welcome well-behaved children in the salon; however, they must remain your responsibility at all times. If your treatment makes it challenging to supervise them, we respectfully request that you make alternative arrangements for childcare. Children must not cause any disturbance to other clients or therapists, and they are not permitted to touch any stock/tools/equipment within the salon for safety reasons. We regret to inform you that if disturbances do occur, we reserve the right to ask you to leave the salon and rebook for a more convenient time.

13. Client Questionnaire & Health Conditions

All new clients will be required to complete a client record card before our therapist can perform any treatments. We are unable to proceed with any treatments until this form has been completed.

Please inform us of any medications, health conditions, allergies, or injuries that could affect your treatment/health when filling out this form. It is your responsibility to notify us of any changes in your circumstances prior to your treatment. We reserve the right to ask relevant questions regarding each treatment at every visit and may also request that you complete a client record card every six months to ensure our records are up to date.

14. Age Restrictions

There are a number of treatments available that have a minimum age requirement. For specific treatments, we advise contacting the salon for detailed age-related information. We can only provide treatments to individuals under the age of 16 with written consent from the child’s parent or guardian, who must also be present during the treatment. We reserve the right to refuse performing treatments on any guest who is under the age of consent.

15. What is a Patch Test?

A patch test is an essential and straightforward procedure that should be conducted before carrying out various beauty treatments. Unfortunately, many beauty therapists still overlook this critical step. A patch test serves as a safe and effective way to determine if a client may experience a skin reaction to the products used in treatments. Common reactions can include itching, dryness, irritation, and swelling.

The patch test should be performed in a manner similar to the actual treatment, typically on an area such as the arm, elbow, or behind the ear. It is crucial to conduct this test 48 hours prior to the beauty treatment. Even if a client has previously undergone a patch test at another establishment, they must have one conducted at our salon due to potential variations in products used. Regular patch testing is also recommended, as it is possible for clients to develop allergies after repeated exposure to certain products.

There are numerous reasons why patch testing is vital before procedures like hair colouring or lash and brow tinting. Health risks from allergic reactions can be significant and may require medical attention. It is important to note that reactions can still occur even after passing an initial patch test, particularly in clients with sensitive skin or due to specific formulations in different products.

16. Patch Testing

Patch testing is essential for certain treatments and must be completed prior to your appointment. We reserve the right to refuse any treatment requiring a patch test if it has not been carried out 24 to 48 hours before your appointment. Failure to complete a patch test in time will result in cancellation, and our cancellation policy will apply.

17. Special Circumstances

Pregnant women may receive certain treatments throughout their pregnancy; however, there are specific treatments that cannot be offered to those who are pregnant or breastfeeding. Please contact the salon for detailed information on which treatments are suitable. Additionally, we will not perform any treatment if there is any morning sickness, a decrease in fetal movement over a 24-hour period, vaginal bleeding, or if the client is on bed rest.

Several treatments may also be contraindicated due to allergies, health conditions, or medications. We encourage you to reach out to the salon for clarification on specific treatments tailored to your situation.

18. Therapist/Staff Illness

Regrettably, there may be occasions when we must cancel your appointment due to therapist staff illness or other emergencies. If we cannot reschedule your appointment at another time or provide an alternative therapist on the same day, we will need to cancel and rebook you for the next available slot. We promise to notify you as soon as possible should a cancellation arise.

19. Pricing

While we strive to keep our website and price lists up-to-date, please be aware that treatments and prices are subject to change without notice.