TERMS & CONDITIONS
Seema’s Beauty Salon
1. Booking Appointments
Appointments are subject to availability and should be booked in advance. Bookings may be made via the salon’s website, telephone, text message, email, social media messaging platforms, or in person.
Once an appointment is booked, it is the client’s responsibility to ensure all booking details are correct. Appointment reminders are provided as a courtesy only and do not replace the client’s responsibility to attend at the agreed time.
2. Arrivals & Late Attendance
Clients are requested to arrive 10–15 minutes before their scheduled appointment.
If a client arrives within 10 minutes of their appointment time, the treatment may be shortened to fit the remaining time, and the full treatment price will still apply as the appointment time has been reserved.
Clients arriving more than 10 minutes late may be unable to receive their treatment. In such cases, the appointment may be cancelled and full charges may apply to cover reserved therapist time. Outstanding balances must be settled before further bookings are accepted.
3. Voucher Information
Gift vouchers are valid for six (6) months from the date of purchase and are non-refundable, non-transferable, and cannot be exchanged for cash.
Expired vouchers cannot be redeemed, extended, or refunded except where the salon is legally required to do so, such as where the salon is unable to provide the service or where an error has occurred on the salon’s part.
Personal circumstances, including failure to book within the validity period, do not constitute a legal exception.
4. Cancellations & No-Shows
Cancellations or rescheduling requests made with less than 48 hours’ notice may be charged up to 100% of the treatment cost to cover reserved appointment time and therapist availability.
Failure to attend an appointment or cancelling outside the permitted notice period may result in the full treatment fee being charged. Further bookings may be declined until any outstanding balance is settled.
For appointments booked via third-party platforms, the cancellation policies of those platforms will also apply.
5. Refund Policy – Products & Services
Products
For hygiene and safety reasons, products cannot be refunded or exchanged once opened or used. Faulty products will be handled in line with statutory consumer rights.
Services
Refunds are not provided for services already received. Where concerns are raised, the salon will assess the matter fairly and may offer corrective treatment or another reasonable resolution at its discretion. This does not automatically entitle the client to a refund.
6. Loss or Damage of Personal Items
Clients are responsible for their personal belongings while on the premises. Seema’s Beauty Salon does not accept responsibility for loss, theft, or damage unless caused by proven negligence.
7. Safeguarding Children
Children must be supervised at all times while on the salon premises. Salon staff are not responsible for childcare or supervision.
Children may only be present in treatment rooms when they are receiving a treatment themselves and are accompanied by a parent or legal guardian. The salon reserves the right to pause, refuse, or discontinue services where safeguarding concerns arise.
8. Salon Etiquette & Zero-Tolerance Policy
Seema’s Beauty Salon operates a zero-tolerance policy towards abusive, aggressive, discriminatory, or inappropriate behaviour.
The salon reserves the right to pause or stop treatment, refuse service, ask a client to leave the premises, decline future bookings, or report serious incidents to the relevant authorities where appropriate.
Where treatment is stopped due to client behaviour, no refund will be due.
9. Client Record Card & Health Disclosure
Clients must complete a Client Record Card prior to treatment and disclose all relevant medical conditions, medications, allergies, or injuries.
Clients are responsible for informing the salon of any changes to their health before each appointment. Personal data is processed in accordance with the salon’s Privacy Policy.
10. Patch Test Disclaimer & Age Restrictions
Patch testing is required or strongly recommended for certain treatments. Declining a patch test or failing to disclose relevant health information is done at the client’s own risk, except where caused by proven negligence.
Clients under the age of 16 may only receive treatments with written parental or guardian consent and appropriate supervision. The salon reserves the right to refuse or discontinue services where age requirements are not met.
11. Patch Test Information
Patch tests must be completed at least 48 hours prior to treatment. Patch tests carried out at other salons are not accepted.
Passing a patch test reduces but does not eliminate the risk of an allergic reaction.
12. Special Circumstances – Pregnancy & Breastfeeding
Some treatments may not be suitable during pregnancy or breastfeeding. Clients must inform the salon in advance and during consultation.
The salon reserves the right to decline or postpone treatments where safety concerns arise. This guidance does not replace professional medical advice.
13. Pricing
Prices are subject to change without prior notice. The price confirmed at the time of booking will apply unless otherwise agreed.
14. Aftercare & Responsibility
Clients must follow all aftercare instructions provided by their therapist. The salon cannot be held responsible for outcomes affected by failure to follow aftercare guidance.
15. Important Aftercare Notice
If a client seeks advice or treatment from another salon or third party, Seema’s Beauty Salon cannot accept responsibility for resulting complications or outcomes.
Support and assessment are limited to treatments performed by trained professionals at Seema’s Beauty Salon.
16. Waiver of Liability
All treatments are undertaken voluntarily and carry inherent risks. Treatment outcomes may vary between individuals.
Seema’s Beauty Salon and its staff shall not be held liable for adverse reactions, injuries, or losses except where caused by proven negligence or breach of statutory duty.
17. Terms & Conditions Updates
Seema’s Beauty Salon reserves the right to amend these Terms & Conditions at any time. The most current version will always be available on the salon’s website.
18. Right to Reschedule, Refuse, or Cancel Service
The salon reserves the right to reschedule, refuse, or cancel appointments where reasonably necessary, including for reasons of safety, hygiene, behaviour, health concerns, staff availability, or emergency circumstances.
19. Complaints, Evidence & Physical Inspection
Clients with concerns must notify the salon as soon as reasonably possible and submit complaints using the salon’s official complaints or feedback process.
The salon aims to respond within 3–5 working days.
Supporting evidence such as photos or screenshots may be requested for preliminary review. Submission of evidence does not constitute acceptance of fault.
Where a concern relates to treatment outcome, the client must allow the salon a reasonable opportunity to inspect the treatment in person, as soon as reasonably possible and before any corrective work is carried out elsewhere. Failure to do so may limit or prevent resolution.
20. Time Limits for Reporting Concerns
Customers must notify Seema’s Beauty Salon of any concerns within 48 hours of first noticing the issue.
In all cases, concerns must be reported no later than 14 days from the original treatment date, regardless of when the issue was first noticed.
Concerns raised outside these timeframes may not be accepted, as the salon cannot reasonably verify, assess, or attribute issues reported after this period.
Failure to report within these limits may result in the concern being declined without further investigation.
21. Inspection & Resolution
Where appropriate, customers may be required to attend an in-person assessment to allow the salon an opportunity to inspect and, where reasonable, rectify the issue.
Refunds are not automatic and will only be considered after inspection, where applicable.
If a customer has:
Attended another salon
Altered, removed, or corrected the treatment elsewhere
Declines inspection without valid reason
The claim may be deemed void.
22. Acknowledgement
By booking or receiving treatment at Seema’s Beauty Salon, the client confirms that:
They have read, understood, and agree to these Terms & Conditions
All information provided is accurate and complete
Failure to disclose relevant information may affect treatment safety
Patch testing requirements and risks have been explained where applicable
They have had the opportunity to ask questions
They voluntarily consent to proceed with treatment
