Terms & Conditions

Booking Appointments

At Seema’s Beauty Salon, we understand how busy our schedule can be. To avoid disappointment, we kindly encourage clients to book their treatments in advance.

How to Book:

You can conveniently book an appointment through any of the following methods:
Calling us directly
Visiting our website
Sending a text message
Booking in person at the salon
Emailing us
Messaging us via Facebook, WhatsApp, or Instagram Messenger

Booking Confirmation:

Once your appointment is booked, you will receive a confirmation email with all the relevant details. Please review this carefully and notify us immediately if:
Any information is incorrect, or
Your schedule has changed and it may affect your appointment time.
To help you stay on track, we’ll also send a reminder via text and/or email 48 hours before your scheduled visit.

Changes, Confirmations, or Cancellations:

If you need to confirm, reschedule, or cancel, please:
Call us directly, and
Use the form (Amend my Booking) located at the bottom of our website.
If you cannot attend your appointment, we ask that you let us know as soon as possible. This allows us to offer your time slot to another client who may be waiting.

Arrivals

To ensure a smooth and relaxing experience, we kindly ask that you arrive 10–15 minutes before your appointment. This allows time to complete any necessary consultation forms or other documents before your treatment begins.

Running Late?

We understand that delays can happen. If you are running late for your appointment, please contact us as soon as possible so we can do our best to accommodate you.

Please note the following:

If you arrive within 10 minutes of your scheduled appointment, we will try to carry out your treatment; however,
- Your treatment may be shortened to fit the remaining time, and
- The full treatment price will still apply
If you arrive more than 10 minutes late, we may need to cancel your appointment, and
- Full charges will apply
- No future bookings will be accepted until the outstanding balance is settled

Voucher Information

At Seema’s Beauty Salon, our gift vouchers are a perfect way to treat yourself or someone special. Please take note of the following terms and conditions to ensure a smooth experience when using your voucher:

Validity

Vouchers can be purchased for any amount.
They are valid for six (6) months from the date of purchase.
Expired vouchers will not be accepted under any circumstances.

Terms of Use

Vouchers are non-transferable, non-refundable, and cannot be exchanged for cash.
Seema’s Beauty Salon is not responsible for any vouchers that are lost, stolen, or damaged.
You must present your voucher at the time of your appointment. If not, the full payment for the treatment will be required.
If you book an appointment using a voucher and fail to attend, the voucher will be marked as redeemed and will become invalid.
Vouchers cannot be combined with any current promotions, discounts, or special offers.

Cancellations and “No-Shows”

We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly request that you notify us at least 48 hours in advance.

Cancellation Policy:

Cancellations made with less than 48 hours’ notice may be subject to a fee of up to 100% of the treatment cost.
For appointments booked through third-party platforms, their specific cancellation policies and conditions will also apply.

We allocate time specifically for your appointment, and late cancellations can prevent other clients from accessing our services.

No-Shows and Late Cancellations:

If you miss your appointment or cancel too late, the full treatment fee may still apply.
In such cases, no further bookings will be accepted until the outstanding balance is paid in full.

Refund Policy – Products

For health, safety, and hygiene reasons, we are unable to offer refunds on any products once they have been opened or used.

However, if a product is found to be faulty or damaged, we are happy to assist by returning it to the manufacturer for review and resolution, in accordance with their policy.

Refund Policy – Services

All treatments at Seema’s Beauty Salon are performed by qualified and experienced therapists. If you are unsatisfied with any part of your treatment, we kindly ask that you:

Raise your concern with your therapist before, during, or immediately after the treatment so we can address the issue on the spot.
You may also refer to our complaints procedure, available at the bottom of our website (“Complaint Form”), or speak directly with our salon admin manager.

Please note:

We do not offer refunds for services already received.
However, we take all feedback seriously and will promptly investigate any concerns to find a fair and professional resolution.

Loss or Damage of Personal Items

We kindly ask all clients to keep their personal belongings with them at all times during their visit to Seema’s Beauty Salon.

Please note:
Seema’s Beauty Salon will not any accept responsibility for any lost, stolen, or damaged personal items while on the premises.

Safeguarding Children at Seema’s Beauty Salon

At Seema’s Beauty Salon, the safety and well-being of all children is extremely important to us. To maintain a safe, calm, and professional environment for all clients and staff, we ask that you observe the following:

Children must be supervised at all times while on the salon premises — before, during, and after any treatment.
Our team members are not responsible for the care or supervision of unattended children.
For health, safety, and insurance reasons, children are not allowed in treatment rooms unless:
- They are receiving a treatment themselves, and
- Are accompanied by a parent or legal guardian at all times.
We reserve the right to pause or refuse treatment if a child is left unsupervised or poses a disruption or safety risk.

Salon Etiquette at Seema’s Beauty Salon

At Seema’s Beauty Salon, we are dedicated to creating a welcoming, respectful, and safe environment for both our clients and team members.

We believe that every client deserves to be treated with care, respect, and understanding, and that our staff are entitled to work in a space that is free from abuse, intimidation, and harm.

Client Conduct Expectations

We kindly ask all clients to:

Treat all staff with courtesy and respect at all times
Refrain from using any aggressive, threatening, or offensive language — whether verbal, written, or implied
Avoid discriminatory remarks, inflammatory comments, or unfounded accusations

Zero Tolerance Policy

Any behaviour that causes a member of staff to feel afraid, threatened, or unsafe will not be tolerated. In such cases:

The service may be stopped immediately
The client may be refused future bookings
If necessary, serious matters will be reported to the police

Client Record Card & Health Disclosure

To ensure the safety, effectiveness, and suitability of your treatment, all clients are required to complete a Client Record Card prior to receiving any services at Seema’s Beauty Salon. This form allows us to collect important medical and health information so we can tailor treatments to your needs.

Important Information:

You must inform us of any medications, medical conditions, allergies, or injuries that could affect your treatment or overall well-being.
It is your responsibility to keep us informed of any changes to your health or personal circumstances before each appointment.
We may ask relevant health or safety questions at each visit and may require you to update or complete a new Client Record Card periodically to ensure your records remain accurate.

Patch Test Disclaimer (If Declined)

If you choose not to undergo a patch test or choose not to disclose relevant health conditions you:

Acknowledge and accept that you are proceeding with the treatment at your own risk
Understand that Seema’s Beauty Salon and its staff will not be held responsible for any reaction, irritation, or adverse effect that may occur before, during, or after your treatment

Patch testing is strongly recommended to ensure your safety and minimise the risk of allergic reactions.

Age Restrictions

For health, safety, and legal reasons, certain treatments at Seema’s Beauty Salon have minimum age requirements.

For detailed age requirements on specific treatments, please contact the salon directly.
Clients under the age of 16 can only receive treatments if:
- A parent or legal guardian provides written consent, and
- The parent or guardian is present throughout the treatment

We reserve the right to refuse service to any client who does not meet the required age or consent conditions.

What is a Patch Test?

A patch test is a simple yet essential safety procedure performed before certain beauty treatments to help identify potential allergic reactions. At Seema’s Beauty Salon, your health and well-being are our top priorities, and we take patch testing seriously to ensure your safety.

Why Patch Testing Matters

A patch test helps determine whether your skin may react negatively to the products used during a treatment. Reactions may include:

Itching
Dryness
Irritation
Redness or swelling

How and When It’s Done

The patch test is performed in a way that simulates the actual treatment, usually on the inner elbow, arm, or behind the ear.
It must be carried out at least 48 hours prior to the treatment.
Even if you have had a patch test at another salon, we will require a new test at Seema’s Beauty Salon, as product formulations may vary.

Who Needs a Patch Test

Patch tests are especially important for treatments such as:

Hair colouring
Lash and brow tinting
Brow lamination
Lash lifts
Lash extension
Waxing
Other semi-permanent beauty treatments

Even if you have passed previous patch tests, sensitivities and allergies can develop over time, so regular testing is strongly recommended—especially for clients with sensitive skin or a history of allergic reactions.

Please Note:

While patch tests significantly reduce the risk of reactions, they do not eliminate it entirely. Reactions can still occur and, in rare cases, may require medical attention.

Special Circumstances

At Seema’s Beauty Salon, your health, safety, and comfort are always our top priorities. We recognise that some clients may have specific needs or medical considerations, and we are committed to offering appropriate care with the utmost professionalism.

Pregnancy & Breastfeeding

While certain treatments are safe during pregnancy and breastfeeding, others are not recommended. To ensure your safety, we kindly ask that you:

Contact the salon in advance to confirm which treatments are suitable for your specific stage of pregnancy or while breastfeeding.
Inform us of any pregnancy-related concerns during your consultation.

Please note that we will not carry out treatments if you are experiencing:

Morning sickness
A decrease in fetal movement lasting over 24 hours
Vaginal bleeding
Bed rest as advised by a medical professional

Pricing

At Seema’s Beauty Salon, we strive to keep our website and in-salon price lists accurate and up to date. However, all treatments and prices are subject to change without prior notice.

The most current and accurate pricing will always be reflected on our official website, which is updated regularly.

We recommend checking the website before booking your treatment to ensure you have the latest information.

Age Confirmation

I confirm that I meet the minimum age requirements for the treatments I am receiving.
If I am under 18, a parent or legal guardian has signed this form on my behalf, and both of us have provided valid identification.

Aftercare & Responsibility

I agree to follow all aftercare instructions provided by my therapist and take full responsibility for the maintenance and outcome of my treatment.

Important Aftercare Notice

Your comfort and well-being are very important to us. Please keep the following in mind after your treatment:

If you experience any reaction or concern, we strongly recommend that you consult your GP or a qualified healthcare professional.
If you seek advice or treatment from another salon, friend, family member, or unqualified individual, please note:
- We cannot assess or verify their skills or qualifications.
- We therefore cannot accept responsibility for any complications resulting from treatments performed outside our salon.
Our support is limited to services performed by trained professionals at Seema’s Beauty Salon.
If you have any concerns before, during, or after your treatment, please contact us directly — we are here to help within the scope of our expertise.

I confirm that I will notify the salon of any adverse reactions or concerns and will seek professional medical assistance if needed.

Waiver of Liability

I confirm that I am undergoing treatments voluntarily and at my own risk.
I understand that services may include (but are not limited to): facials, waxing, massage, nails, lash and brow treatments, and body care.
I acknowledge that individual results may vary, and no guarantees are made regarding treatment outcomes.
I hereby release Seema’s Beauty Salon and its staff from any liability for injury, reaction, or loss resulting from services rendered, except in cases of proven negligence.

Terms & Conditions Updates

We reserve the right to change, add, or amend our terms and conditions at any time without prior notice.
It is the client’s responsibility to review the most up-to-date version available on our website before booking.

Please note: Any changes made will always be in the best interests of client safety, service quality, and the efficient operation of the business.

Right to Reschedule, Refuse, or Cancel Service

Seema’s Beauty Salon reserves the right to reschedule, refuse, or cancel any appointment or service for any valid and reasonable reason, including but not limited to:

Late arrivals
Health or hygiene concerns
Inappropriate behaviour
Unsuitable client conditions
Staff availability or emergency circumstances

Acknowledgement

By proceeding with the treatment, I (the Client) confirm and acknowledge the following:

I have read, understood, and voluntarily agree to the terms and conditions outlined above.
All information I have provided is true and accurate to the best of my knowledge.
I understand that providing false or inaccurate information may lead to legal consequences or may increase the risk of adverse reactions during or after treatment.
I was advised to undergo a patch test, and the risks of not having one were clearly explained to me.
I had the opportunity to ask questions and received all relevant information about my treatment.
The information was explained to my satisfaction and understanding, and I consent to proceed with the treatment based on this.