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Home
Treatments
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Seema’s Beauty Salon
Staff Interview Assessment
Customer Care • Safety • Conduct • Salon Standards
Applicant Details
Applicant Name
Assessment Date
Position Applied For
1. A customer becomes upset and raises their voice. What should you do?
Raise your voice.
Stay calm, listen and involve management if needed.
Ignore the customer.
Tell them to leave.
Candidate notes or explanation:
2. A customer requests a refund. What should you do?
Refund them immediately.
Argue with them.
Listen politely and refer them to management.
Promise a free treatment.
Candidate notes or explanation:
3. The salon is quiet and you have no client. What should you do?
Sit and wait.
Clean, prepare and support the team.
Use your phone.
Leave the salon.
Candidate notes or explanation:
4. A manager asks you to complete a reasonable task. What should you do?
Refuse because it is not your job.
Ask them to speak privately.
Complete it professionally and discuss concerns later.
Ignore the request.
Candidate notes or explanation:
5. What attitude should staff show in a busy salon?
Only work when instructed.
Be proactive, helpful and professional.
Wait to be noticed.
Refuse additional tasks.
Candidate notes or explanation:
Previous experience is valued, but all staff must follow the salon’s procedures, hygiene standards, product guidance and reasonable management instructions.
6. You used a different treatment method in a previous salon. What should you do here?
Continue using the old method.
Say it never caused a problem before.
Follow this salon’s procedure and ask if unsure.
Refuse to change your method.
Candidate notes or explanation:
7. A customer asks you to change the approved treatment method. What should you do?
Do what the customer requests.
Do what another therapist did.
Follow approved procedures and ask management if unsure.
Let the customer decide.
Candidate notes or explanation:
8. Someone asks you to work differently from your salon training. What should you do?
Follow their instructions.
Agree because another salon did it.
Follow salon training unless management approves a safe change.
Let the customer choose the method.
Candidate notes or explanation:
9. A request may be unsafe or outside your training. What should you do?
Continue without mentioning it.
Stop without explanation.
Pause and raise the concern with management.
Let the customer decide.
Candidate notes or explanation:
Treatment methods must not be changed simply because a customer or another person requests it. Any change must be safe, suitable and properly authorised.
10. What should you check before using a product?
Start the treatment immediately.
Check consultation details, allergies, suitability and instructions.
Only ask if the client looks concerned.
Use it if the product looks fine.
Candidate notes or explanation:
11. A client mentions an allergy or medical concern after signing the form. What should you do?
Continue because the form is signed.
Ignore it because treatment has started.
Pause, review the concern and only continue if safe.
Ask the client to accept responsibility.
Candidate notes or explanation:
12. Why are consultation and disclaimer forms required?
Only to prevent complaints.
They are routine paperwork.
To assess suitability, record consent and support safety.
A signature means treatment must continue.
Candidate notes or explanation:
13. A client reports a previous allergic reaction. What should you do?
Continue if they agree.
Stop, check suitability and speak to management.
Use less product.
Ask them to sign another form.
Candidate notes or explanation:
A signed form does not remove professional responsibility. New safety information must always be reviewed before treatment continues.
14. You feel unwell and are not fit to perform a treatment. What should you do?
Continue because the client is waiting.
Try to complete it quickly.
Inform management before starting and wait for instructions.
Ask the client whether you should continue.
Candidate notes or explanation:
Staff must not start or continue treatment if illness or another issue may affect safety, hygiene or treatment quality.
15. A customer requests a sexual or inappropriate service. What should you do?
Agree for additional payment.
Refuse, stop the discussion and inform management.
Ignore the request.
Laugh about it with colleagues.
Candidate notes or explanation:
16. A client behaves aggressively or inappropriately. What should you do?
Ignore it because they are paying.
Continue to avoid upsetting them.
Stop safely, inform management and seek help if required.
Argue until they calm down.
Candidate notes or explanation:
17. You feel unsafe with a customer. What should you do?
Stay quiet.
Continue the service.
Stop safely and inform management immediately.
Deal with it alone.
Candidate notes or explanation:
Treatment must not continue where there is threatening, sexual, abusive or inappropriate behaviour. Management will handle any refund decision.
18. A manager gives feedback while the salon is busy. What should you do?
Argue immediately.
Listen professionally and discuss it privately later.
Walk away.
Refuse to continue working.
Candidate notes or explanation:
19. Why must staff follow the salon’s procedures?
Because experience is not valued.
For safety, consistency, hygiene and professional standards.
Only trainees must follow them.
Experienced staff may ignore them.
Candidate notes or explanation:
20. A manager or senior team member gives you a reasonable instruction. How should you respond?
Say, “I already know my duties and obligations.”
Delay the task and do not respond.
Refuse because you believe it is not your responsibility.
Acknowledge the instruction and complete the task promptly and professionally.
Candidate notes or explanation:
Applicant Declaration
I understand that my experience is valued, but I must follow Seema’s Beauty Salon policies, treatment procedures, hygiene standards, manufacturer instructions and reasonable management directions. I will raise any concern before starting or continuing a treatment.
I confirm that I have read, understood and answered this assessment truthfully.
